Refund policy

At Al-Hadi Exclusive, every order is carefully inspected before dispatch. We want you to shop with confidence, and if something isn't right, we're here to help.

Returns

We accept returns only under the following circumstances:

  • You received the wrong product.
  • You received a damaged or defective product.
  • You received an incorrect size due to our packing error.
  • The product arrived with a manufacturing defect.

To be eligible for a return:

  • Contact us within 48 hours of receiving your order.
  • The item must be unused, unwashed, and in its original condition.
  • Original tags and packaging must be intact.
  • Proof of purchase is required.
  • Clear photos or videos showing the issue must be provided.

Non-Returnable Items

For hygiene and quality reasons, we do not accept returns for:

  • Change of mind.
  • Wrong size ordered by the customer.
  • Color differences caused by screen settings.
  • Minor variations in embroidery or fabric texture.
  • Products that have been worn, washed, altered, or damaged after delivery.
  • Sale, clearance, or promotional items.
  • Gift cards.

Imported Pakistani Dresses

Our imported lawn, organza, chiffon, and other designer collections are carefully sourced.

Due to the nature of these products, slight variations in embroidery, embellishments, lace placement, or color tones may occur and are not considered manufacturing defects.

Graphic Tees

Our graphic tees are printed using premium DTF printing technology.

Small variations in print placement may occur during production and are considered normal.

To maintain print quality:

  • Wash inside out.
  • Machine wash cold.
  • Avoid bleach.
  • Do not iron directly on the printed design.

Damage caused by improper washing or ironing is not eligible for return.

Books

Books can only be returned if:

  • They arrive damaged.
  • Incorrect title was delivered.

Books with signs of use cannot be returned.

Exchanges

We currently offer exchanges only for:

  • Wrong item shipped.
  • Manufacturing defects.
  • Incorrect size sent by our team.

We do not currently offer exchanges for customer-selected sizing mistakes.

Please refer to the size guide before placing your order.

Refunds

Once your returned item is received and inspected, we'll notify you regarding approval.

If approved, refunds will be processed to the original payment method within 5–7 business days.

Shipping charges are non-refundable unless the mistake was ours.

Cancellations

Orders may be cancelled only before they have been packed or shipped.

Once dispatched, orders cannot be cancelled.

Damaged Deliveries

If your package arrives visibly damaged:

  • Take clear photos before opening.
  • Record an unboxing video whenever possible.
  • Contact us immediately.

Claims made without supporting evidence may not be approved.

How to Request a Return

Please email us with:

  • Order Number
  • Full Name
  • Contact Number
  • Reason for Return
  • Photos or Videos of the issue

Email: exclusive.alhadi@gmail.com

Our Commitment

We're committed to delivering products that meet our quality standards. If we've made a mistake, we'll make it right as quickly as possible.